New Practice Manager for ArchiPhonic

Former Personal Assistant, Grace Costello, has been promoted to Practice Manager at ArchiPhonic.

As well as remaining the first port of call for the practice’s customers, Grace’s role will now extend to back office functions, improving efficiencies, overseeing finances and contributing towards planning for the business.

Grace, who first joined the business in 2018, has exciting plans for the company and the team, so we caught up with her for a new year chat.

You’ve been part of the team for approaching four years now, how has your role evolved?

“I started ArchiPhonic as an admin support member after leaving a previous sales role. I went from checking emails, answering calls and taking minutes to supporting [ArchiPhonic Director] David in more of a personal assistant capacity, as well as growing my knowledge about the industry and planning process. This allowed me to take an active role in that process and I now help to oversee the team, assist in the general running of the business, while still retaining my customer-facing duties and overseeing planning applications, which I find real enjoyment in.”

What have been the highlights of your journey so far with AP?

“Seeing the company evolve from a small team of four, to where we are now! We’ve gained so much experience as a team and have gained some great members of staff along the way. ArchiPhonic is a young practice and we have learned and grown together.”

What have been your favourite projects to date?

Gore Lodge will always hold a special place for me as it was the first application I oversaw through planning. Agnes Jones House was also amazing to see completed and pulled together. I’m also really excited to see Chicago Buildings develop, as it’s such an iconic site in Liverpool.”

What’s the best thing about working at AP?

“The team. It’s not often you get the environment we have in a workplace and I think that’s really special. David has always led from the front in terms of mentality. We also approach problem solving as a team, whether that is on projects or how we will redesign our own office! We really are a community.”

What challenges are you looking forward to tackling in your new role?

“One of the key things about working for a younger practice is that we are always learning and evolving the way that we do things, my new role gives me the time and ability to really focus on innovative new ways to work and problem solve. I really enjoy finding new opportunities and ways to organise and structure things, which will make us even better at what we do.”

What are your ambitions for ArchiPhonic in 2022?

“I want to see ArchiPhonic grow in its success, we’ve got some really exciting projects coming up and big plans for 2022. Following the pandemic the way that everyone works has changed and it’s got us thinking in a way we never have before. I would like to use that energy to ensure that our Practice is leading the way in adjusting to and embracing new ways of working.”